001 The method
Here’s the whole thing, so nothing surprises you.
Every step below is written down before you commit to anything. There is no stage where the price changes or the scope quietly grows.
002 What we actually do
We look, we tell you in plain English, then we fix it — in that order.
Nothing gets rebuilt from scratch. Your system knows how your business works. We keep that and replace what’s rotten underneath it.
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We look first
Five days. We read the code, the server and the history. You get a written report: what’s there, what’s dangerous, what it would cost to fix, ranked by what it’s costing you now. Plain language, no jargon.
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We make it safe to touch
Backups that actually restore. Alarms that tell us before they tell you. A copy of your system where changes can be tested without customers seeing them. Most businesses in this position have none of these three.
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We move it somewhere modern
Off the old server, onto proper cloud hosting with a shield in front of it. Your web addresses stay exactly the same, so nothing you’ve built up in Google is lost. Done at night, with a way to undo it.
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We bring it up to date
Step by step, each one live and checked before the next. Not one big scary switch-over. If something’s wrong we’re one small step back, not a month back.
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We keep watching it
Monthly. Patches, updates, the old bugs everyone gave up on, and one page each month telling you what got blocked and what got fixed. If it goes down at 3am, the alarm comes to us.
003 Day by day
What happens if you write to us.
- Right now You send the form
Your address, what’s going wrong in your own words, how to reach you. That’s it.
- Day 1 You get a written reply from a person
Not a brochure. What we think is happening, what we’d check first, and whether we’re the right people for it. If we’re not, we’ll tell you who is.
- Day 2 You decide about the audit
$2,400, fixed. If you say no, nothing further happens — no follow-ups, no reminders, no sequence. You’ll never hear from us again unless you write.
- Day 3–7 The audit
We work. You don’t have to do anything except give read access.
- Day 8 The report, and a fixed price
Everything we found, and exactly what fixing it costs. One number, not a range that grows later.
- Then You choose
Hire us, hire your own people using our report, or do nothing. All three are real options and we’ve had clients pick each one.
004 The obvious question
“What if you disappear too?”
You got burned once. Here’s how this is built so it can’t happen the same way twice.
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Everything lives in accounts you own
Your cloud account, your code repository, your domain, your card on file. We get invited in. We’re never the owner. If we vanish tomorrow you lock the door and keep everything.
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Every change is written down
Not in our heads. Every edit is recorded with a note explaining why, in a place you control, that any other developer can read.
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You get a handover document
How your system works, where everything lives, how to deploy it. Written so a new developer can pick it up in a day. Updated as we go, not promised at the end.
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Monthly, cancel any month
No annual lock-in, no notice period, no cancellation fee. If we stop earning it, you stop paying. That’s the only guarantee that means anything.
005 Questions about the process
Questions about the process
Do I have to get on a call?
No. Everything from the first enquiry to the report can stay in writing, and for most of it that is what people prefer. Nothing on this site asks you to book time before you know the price.
Do we sign an NDA first?
Yes, and nothing is opened before it is signed. Send us yours and we sign it. If you do not have one, say so and we will get one in place before the audit starts.
Will you sign a Business Associate Agreement?
Yes. If the system handles health information covered by HIPAA, we sign a BAA as well as the NDA, and both are in place before anyone opens anything. We are not your compliance advisor and we will not tell you the result satisfies a regulation — but the agreement that lets you hand us the work is not the obstacle.
What do you need from me during the audit?
Read access to two things: the code, and the server it runs on. Read means read — nothing is changed while we look. You do not have to prepare anything or be available.
What happens to my data while you are in there?
During an audit it is read access and nothing else — nothing is changed and nothing is copied out to look at. When later work genuinely needs a copy to develop against, personal data is replaced before the copy is made rather than after, so what we work on has the shape and the volume of your data without the people in it. Credentials stay in a store you own and never in code. At the end you remove our access, and because the accounts are yours you do not need our agreement to do it.
What if I can only give you one of the two?
We still work, and the report says plainly what we could not see. The code without the server misses how it is hosted and what is exposed to the internet; the server without the code misses why it behaves the way it does. Half the picture is worth having as long as nobody pretends it is the whole one.
Will the site go down during the move?
Switch-overs happen out of hours with a tested way to undo them. Across the work written up on this site, none of them took a system offline.
What happens to my web addresses?
They stay exactly as they are. Keeping every existing address comes before everything else, because changing them is the most common way a rebuild quietly destroys a business.
What if I say no after the audit?
Nothing further happens. No follow-ups, no reminders, no sequence. You keep the report and you will not hear from us again unless you write.
Step one costs nothing.
Describe what breaks in your own words. A person reads it and replies within one business day.
Or start at step zero.
Write and tell us what breaks. Free, one reply from a person within a business day. Every price is published if you want the numbers first.